Frequently Asked Questions

  • What languages do you work in?

    At Language Oasis, we translate all languages from and into English.
  • How do I get started?

    If you are a new customer, you can sign up for free to create your account username and password. Then you can log in and start uploading document(s), choose the language pair, select the page count, make a payment and be done in less than 2 minutes. If you are a returning customer, you simply log in and upload the document(s), choose the language, select the page count and make a payment.

    You will be notified when the translation is ready so that you can log in and pick it up in a PDF format. Print it and you're ready to go.

  • Does a page size vary and does a page size affect the translation rate?

    We charge a flat rate of $27 per page for certified translations. A page up to 250 words is considered as 1 page. If a page is too dense (above 250 words), then the page word count will be the basis to calculate the translation fee.
  • What is your translation services turnaround time?

    Language Oasis offers certified and trustworthy translations with the best turnaround for only $27 per page. The following is the turnaround time for the translation of documents. If you need to know more about the express translation of Language Oasis or your requirements are not mentioned here then kindly contact support to receive a quote.
    1-3 pages of documents 24 hours
    4-8 pages of documents 48 hours
    9 and above pages of documents Contact Support for the exact turnaround
    Kindly note these turnaround times only include business days. Holidays and weekends are excluded.
  • What if I needed the translation urgently?

    Language Oasis has introduced Rush Service. Please contact support for more details, turnaround and cost.

  • What is your rate if I do not want a certified translation?

    Our Business Translation (also called Word Based order) are charged at $0.1 per word with a minimum charge of $20. Please contact support for payment and quote.

  • Can I upload more than one document?

    Yes, you can. All you have to do is click on "Add document" when you are uploading the document for translation.
  • Is certified translation the same as notarized translation?

    No, they are not the same, but we do provide Notarization upon request. When a document is certified, the completed translation and original copy are accompanied by a signed statement from the translator. The statement attests to the accuracy and completeness of the translation. A notarized translation is when a notary public stamps the translation after verifying the identity of a translator. A notary public DOES NOT verify the accuracy of a translation.
  • When do I need Certified Translation?

    Usually, all translations, whether birth, marriage and divorce certificates, diplomas, transcripts, medical records, legal documents, which are submitted to authorities, such as the United States Citizenship and Immigration Services (USCIS) (Previously known as INS), government departments, schools, universities, doctors and hospitals, employers, banks, insurance companies, need to be certified.
  • Do you send a certified copy by mail?

    Yes, if you need an original certified copy, we can mail it to you for a nominal fee via USPS priority or express mail only. It will come in full color including a golden raised seal with signature.
  • How do I know if the person translating my document is professional?

    At Language Oasis, we are keen on hiring high-quality professional translations who have been working for at least 5 years as translators.

    Translators are short-listed among hundreds of applicants based on our strict requirements. The short-listed translators undergo a translation test and another screening process to make sure we select the best.

    Please note that your document will be translated by one person and it will be proofread by another translator to ensure completion and accuracy of the translation.

  • How secure is my information?

    We use the latest industry standard security methods and processes. We use 256-bit SSL encryption to securely process your information, documents and credit card.

    Remain assured that we do not store your credit card information, and your documents are securely stored in our database. They can only be viewed by the translator, support team and management. Should you want us to delete your documents, please feel free to let us know!

  • I cannot see the language I want on your website. Can you still translate my document?

    Yes, we will gladly help you. Please contact support to give you an estimate for the turn-around.
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